Contacting Insurance

Questions to Ask Your Insurance Company:

If you want insurance to reimburse you for therapy services, call the number on the back of your card and ask them these questions to find out if this option will work for you:

  • Do I have out-of-network benefits for individual mental health therapy?
  • Is any pre-approval required before engaging in services with an out-of-network provider? If so, what are the steps?
  • What percentage of the session fee I pay upfront will be reimbursed to me?
  • Do I have a deductible? Is there a separate out-of-network deductible? How much has been satisfied already?
  • What is the process for reimbursement? What is the timeframe to submit claims for reimbursement?